What are the responsibilities and job description for the Machine Tool Service Specialist position at Fives - Machine Tool Services & Solutions?
Job Description:
This position requires a high level of technical expertise and travel, with at least 80% of time spent on the road. As a Precision Machine Tools Service Technician, you will be responsible for providing demonstrations and service requirements on company-manufactured equipment in various locations under general instructions.
The scope and responsibilities of this role include:
Physical Demands:
This role requires frequent use of hands to finger and handle objects, reaching with hands and arms, and occasionally standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
Work Environment Characteristics:
The employee is frequently exposed to moving mechanical parts and occasionally exposed to wet and/or humid conditions, high places, fumes or airborne particles, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.
Education/Certification:
An Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or an equivalent combination of education and experience is required. A valid Driver's License, Ability to obtain a passport and credit card are also necessary.
This position requires a high level of technical expertise and travel, with at least 80% of time spent on the road. As a Precision Machine Tools Service Technician, you will be responsible for providing demonstrations and service requirements on company-manufactured equipment in various locations under general instructions.
The scope and responsibilities of this role include:
- Installing, demonstrating, qualifying, repairing, or altering Fives machines and associated equipment independently in customer facilities.
- Performing these duties following verbal or written instructions given by Tech Support, Service Coordinator, or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
- Operating machines and associated equipment in customer facilities to demonstrate or qualify equipment, or observing qualification runs conducted by customer personnel.
- Ensuring that machine accuracy and quality meet specifications.
- Notifying Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered.
- Writing complete service reports in accordance with procedures.
- Instructing customer personnel to operate, maintain, and/or repair machines and equipment, emphasizing necessary safety precautions.
- Providing input for the improvement and development of company products.
- Maintaining regular and predictable attendance.
- Working overtime and/or on off-shifts as required by business needs.
Physical Demands:
This role requires frequent use of hands to finger and handle objects, reaching with hands and arms, and occasionally standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
Work Environment Characteristics:
The employee is frequently exposed to moving mechanical parts and occasionally exposed to wet and/or humid conditions, high places, fumes or airborne particles, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.
Education/Certification:
An Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or an equivalent combination of education and experience is required. A valid Driver's License, Ability to obtain a passport and credit card are also necessary.
