What are the responsibilities and job description for the Aftermarket Sales Specialist position at Fives?
Key Responsibilities:
The ideal candidate will have a strong understanding of customer needs and be able to troubleshoot issues while making recommendations based on customer input.
Core Duties:
- Proactively attain a safe and healthy work environment for all employees.
- Interact with customers through various channels to provide price and delivery information for parts.
- Send quotations and follow up on internal processes.
- Keep records of open quotes and review customer purchase orders for accuracy and payment terms.
- Enter orders, send order confirmations, and coordinate parts orders and shipments.
- Make follow-up calls to provide shipping/tracking information and update customers on order status.
- Maintain records of customer interactions and transactions, detailing inquiries, issues, and comments, as well as actions taken.
- Assist in resolving customer billing issues and credit holds.
- Provide and coordinate credit applications for new customers.
- Refer unresolved grievances to designated departments.
- Prepare change of address records and solicit the sale of new or additional services or products.
- Work closely with purchasing and engineering to resolve parts no longer available.
- Collaborate with the warehouse to fulfill orders.
- Work closely with Machine Tool Services & Solutions/MSI teams to provide best-in-class customer response time.
