What are the responsibilities and job description for the AfterMarket Sales Specialist position at The Western States Machine Company?
Summary
Interprets and analyzes customer inquiries for accuracy and generates quotations to the customer. With prices and lead times. Promotes and negotiates the sale of parts, assemblies or rebuilds with the customer. Travel to the customer plants may be required. Enters customer orders into the production queue, acknowledges customer orders, advises customers on order changes or status, creates pro-forma invoices etc. Maintains written records and documentation regarding all sales correspondence.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Research parts and rebuild requirements using maintenance parts manuals, maintenance manuals, mechanical drawings, computer files and customer records to determine replacement part requirements and prices.
- Determine replacement parts or rebuilds as required, according to part serial numbers, customers? description, inspections of old parts, inspection reports by others or customers? descriptions of parts or assemblies.
- Receive and fill orders for parts and rebuilds and send acknowledgements to customers.
- Keep accurate records of customer communications and advice customers of order status including changes in delivery.
- Prepare quotations, orders and other paperwork required to fulfill customer requests for information.
- Advises customers on substitution or modification of parts when identical replacements are not available.
- Promote parts and rebuilds, to customers, utilizing all communication channels possible and including possible customer visits.
- Work with the Purchasing department and the Cost estimator to obtain current information on parts, availability or delivery of parts and rebuilds.
- Maintain contact with customers by telephone, mail, fax or e-mail and in person.
- Travel to customer facilities as required.
- Handle customer requests and complaints in a professional manner, engaging supervisor as required, and resolving problems.
- Keep local representatives and inside salespeople informed of parts and rebuild activities and orders in their respective territories. Communicate with local representative and inside sales people early and completely to allow them to assist the customer as appropriate.
- Maintains various reports as needed by customers for their vendor KPI?s
- Other responsibilities as assigned by management.
