What are the responsibilities and job description for the Player Services Associate position at FiveStar Lifestyles?
Job Description Summary
The Player Services Associate ensures that the member and guest golf experience exceeds expectations. The Player Services Associate works collectively with the team to perform various essential functions necessary to keep the club, facility and equipment at its very best.
Job Description
Essential Functions
- Ensure that the member and guest golfing experience is consistently remarkable and efficient.
- Responsible for golf cart preparation, which includes charging the carts and stocking with two towels, scorecards, pin placement sheets, pencil and ice.
- Maintain the cleanliness of all golf carts.
- Line up all carts in an orderly and presentable fashion.
- Keep all practice ranges properly picked, and ensure that all practice greens, fairways and short-range areas are clean and free of practice balls.
- Ensure that each practice station has a full den caddy of practice balls for members, along with 20 tees for use.
- Greet all members and guests upon their arrival by placing their clubs in a cart and giving them a ride to their designated location, if requested.
- Regularly communicate with the Pro Shop to keep them informed on which members arrive in the parking lot.
- Clean the clubs that members practice with before their round of golf.
- Regularly check the tee sheet to ensure accuracy.
- Make sure that each group arrives at their first tee at least five (5) minutes before their tee time so there is no course delay.
- Greet all members and guests upon returning to the clubhouse and clean their clubs.
- Ensure there is fresh water, cups and trash bags at designated locations on the course.
- Keep the parking lot clean and organized.
- Assist in the Pro Shop as needed.
- Provide the utmost amount of customer service as a whole operation.
- Maintain a professional image and promote the club within the community.
- Represent FiveStar Lifestyles in a professional manner at all times.
- Perform other related tasks as assigned.
Skills and Experience
- High School education.
- Previous experience working in a country club setting preferred.
- Knowledge of the game of golf.
- Familiar with emergency education and protocol.
- Knowledge of golf cart maintenance and preparation.
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
Personal Attributes
- Maintain a neat and professional appearance that reflects the standards of our organization. Specific guidelines will be provided upon hire.
