Room Attendant

Company Information: Fivestone Management, LLC is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry. Since 2012, we have delivered multifamily, retail, office, and industrial property management services throughout North and West Texas.

At Fivestone Management, our goal is to create a thriving environment for the communities we manage. When you work with us, you become part of a team that values and champions individuals who bring their unique but equal strengths to the table. In return, we trust that each team member will deliver an outstanding experience to our residents.

Position Summary: The Room Attendant is responsible for maintaining the cleanliness and appearance of guest rooms, ensuring a comfortable and welcoming experience for all hotel guests. This role involves cleaning and servicing rooms according to brand standards while providing excellent customer service. 

Key Roles / Responsibilities: 

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and replenishing amenities.
• Change linens and towels according to hotel guidelines.
• Clean bathrooms, including sinks, toilets, tubs, and mirrors, ensuring proper sanitation.
• Replenish guest supplies such as toiletries, coffee, and towels.
• Ensure all room furnishings and appliances are clean and in working condition.
• Report maintenance issues or missing items to the housekeeping supervisor.
• Follow hotel safety and security procedures.
• Maintain a positive and professional attitude when interacting with guests and team members.
• Assist with laundry and other housekeeping duties as needed.
• Adhere to brand standards and hotel policies to maintain quality service.

Required Education, Experience, and Qualifications:

• Previous housekeeping or cleaning experience preferred but not required.
• Ability to work independently and efficiently.
• Strong attention to detail and organizational skills.
• Good communication and teamwork skills.
• Flexibility to work weekends, holidays, and varying shifts as needed.
• Must be authorized to work in the United States.

Working Conditions:

• Bending, lifting, climbing, pushing, pulling, kneeling, sitting stand, walk, kneel, stoop, squat, pull, push, climb, crouch, crawl, talk, hear, and see and standing (occasionally) for long periods of time.
• The essential duties of this position require moderate to heavy lifting and carrying.
• Prolonged periods sitting at a desk and working on a computer.
• Environment, such as an office or outdoors.
• Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold.
• Must be available evenings, nights, weekends for staffing needs and emergencies. 
• Must be able to comprehend and follow written and oral instructions. 
• Must be able to complete tasks even with frequent interruptions. 
• Must be able to use discretion and independent judgment as needed. 
• Must be able to speak clearly on the phone and to fellow workers.
• Professional appearance is required; Attire will be designated by the area supervisor.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.