What are the responsibilities and job description for the Customer Service Coordinator position at Fix Group Management?
Are you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive following policies and procedures? If so, we believe you may be a great fit for this role!
Who we are :
We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman / woman they were always meant to be. Our motto is "Change the owner, change the shop," and that's exactly what we do; we make a real difference in people's lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.
This person will be working directly with our additional training programs, Sales Fix and Tech Fix. Sales Fix is a training program designed for Service Advisors within the automotive industry. Tech Fix is a training program for Automotive Technicians.
Roles & Duties of a Member Coordinator :
- Onboard new clients for both Sales Fix and Tech Fix, including walking new clients through our websites and showing how to best utilize our services
- Offboard clients, which includes communicating with the team when a client is wanting to term, and setting up a "call back" schedule to try to regain those clients after a period of time has passes
- Contact "at risk" managers and students that are disengaged to offer guidance and support. Proceed with putting these clients in attrition programs in effort to retain them
- Responsible for running the vendor booth during local conferences. This includes representing the companies and educating potential clients on the services we have to offer
- Assist the team with light administrative work, such as data entry, during peak times
- Responsible for monitoring overall customer satisfaction and user engagement while adjusting operations accordingly based on the program's current needs
- Monitor the user platform, ensuring the site is operational and up to date in terms of content, layout, scheduled events, and / or classes and courses
- Report any platform errors, concerns, or mishaps and report promptly to the proper channels
Still Interested? Here's What We're Looking For :
Benefits (the good stuff!) :
22 - $28 an hour
Shop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary : $22 - $28
