What are the responsibilities and job description for the Dispatcher position at Fix-It 24/7?
The Opportunity
Our Dispatchers enable our field technicians to do what they do best – take care of our customers. Dispatchers serve as intermediaries between technicians and customers, often relaying messages from one to the other. This role is responsible for dispatching technicians to customers' homes, updating our customers on scheduling changes, and ensuring that urgent customer needs are handled efficiently.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Schedule: In-office, 5 days per week. Weekend availability preferred
- Saturday: 8 am - 5 pm
- Sunday: 9 am - 6 pm
- Weekdays: 10 am - 7 pm
Compensation & Benefits
- Our Dispatchers earn $21-23/hour, depending on experience
- Health, dental, vision, and life insurance
- 401(k) with company match
- 40 hours PTO 48 hours Sick Time Off
- 6 Paid Holidays 1 Floating Holiday in your birthday month
Dispatcher Responsibilities
- Dispatch technicians to urgent customer needs
- Work alongside managers to coordinate jobs across multiple technicians
- Update customers on timing changes and rescheduling as needed
- Answer and schedule incoming service calls
- Ensure timecards are completed correctly throughout each day
- Coordinate with other Dispatchers to schedule crossover appointments
Preferred Qualifications
- Previous dispatching experience desired, service dispatching experience strongly preferred
- History of demonstrating attention to detail
- Strong phone contact handling and active listening skills
- Customer orientation and ability to adapt/respond to various personality types
- Willing to show up with a great attitude every day
- Friendly and welcoming phone presence
Dispatcher Requirements
- High school diploma or equivalent
- Able to reliably commute to our office
- Willing to undergo background and drug tests in accordance with state and federal law
Location: 16360 Table Mountain Pkwy, Golden CO 80403
#cotrades
Salary : $21 - $23
