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Automotive Service Writer Job at Fix It Auto Repair Inc in Phoenix

Fix It Auto Repair Inc
Phoenix, AZ Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 3/31/2025

Job Description

Job Description

Bilingual Service Writer (Spanish / English)

Job Type : Full Time or Part Time

Position Overview :

We are seeking a motivated and customer-oriented Bilingual Service Writer to join our team. This individual will play a crucial role in providing outstanding service to our Spanish-speaking customers while also assisting English-speaking clients. The ideal candidate will possess basic automotive knowledge, excellent interpersonal skills, and a proven ability to upsell services and products.

Key Responsibilities :

  • Greet and assist customers in both Spanish and English, addressing their automotive service needs and concerns.
  • Accurately document customer information, service requests, and vehicle details in the company’s management system.
  • Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the scope and cost.
  • Upsell additional services and products by identifying customer needs and offering relevant recommendations.
  • Coordinate with technicians to ensure timely and accurate completion of services and repairs.
  • Schedule appointments, manage service orders, and follow up with customers regarding service status and vehicle readiness.
  • Handle customer inquiries, complaints, and feedback professionally and efficiently, ensuring a high level of customer satisfaction.
  • Demonstrate strong interpersonal skills by building rapport with customers, understanding their needs, and providing personalized service.
  • Maintain a clean and organized service area, ensuring a positive and professional atmosphere.
  • Stay updated on automotive industry trends and basic repair procedures to effectively communicate with customers and technicians.

Qualifications :

  • Bilingual in Spanish and English, with excellent verbal and written communication skills in both languages.
  • Basic knowledge of automotive systems and repair procedures is required.
  • Proven ability to upsell services and products based on customer needs and vehicle condition.
  • Strong interpersonal skills with a focus on building relationships and providing exceptional customer service.
  • Previous experience as a service writer, customer service representative, or in a similar role within the automotive industry is preferred.
  • Strong organizational and multitasking abilities, with a keen attention to detail.
  • Ability to work effectively in a fast-paced environment and handle a variety of customer interactions.
  • Proficient in using computer systems and automotive service management software.
  • High school diploma or equivalent experience; relevant certifications or training in automotive service is a plus.
  • Benefits :

  • Competitive salary
  • Paid time off and holidays
  • Opportunities for professional development and career advancement
  • Employee discounts on services and parts
  • 5-6 Days a week (Sundays are Closed)

    Company Description

    Fix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.

    Company Description

    Fix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.

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