What are the responsibilities and job description for the Fix It Auto Repair Inc is hiring: Automotive Service Writer in Phoenix position at Fix It Auto Repair Inc?
Job Description
Job Description
Bilingual Service Writer (Spanish / English)
Job Type : Full Time or Part Time
Position Overview :
We are seeking a motivated and customer-oriented Bilingual Service Writer to join our team. This individual will play a crucial role in providing outstanding service to our Spanish-speaking customers while also assisting English-speaking clients. The ideal candidate will possess basic automotive knowledge, excellent interpersonal skills, and a proven ability to upsell services and products.
Key Responsibilities :
- Greet and assist customers in both Spanish and English, addressing their automotive service needs and concerns.
- Accurately document customer information, service requests, and vehicle details in the company’s management system.
- Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the scope and cost.
- Upsell additional services and products by identifying customer needs and offering relevant recommendations.
- Coordinate with technicians to ensure timely and accurate completion of services and repairs.
- Schedule appointments, manage service orders, and follow up with customers regarding service status and vehicle readiness.
- Handle customer inquiries, complaints, and feedback professionally and efficiently, ensuring a high level of customer satisfaction.
- Demonstrate strong interpersonal skills by building rapport with customers, understanding their needs, and providing personalized service.
- Maintain a clean and organized service area, ensuring a positive and professional atmosphere.
- Stay updated on automotive industry trends and basic repair procedures to effectively communicate with customers and technicians.
Qualifications :
Benefits :
5-6 Days a week (Sundays are Closed)
Company Description
Fix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.
Company Description
Fix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.