What are the responsibilities and job description for the Guest Experience Specialist position at FJM VIO?
The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O’s core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized workspace, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.
Primary Functions/Essential Job Duties include, but are not limited to:
- Greets guests warmly in-person or over the phone, ensuring all interactions reflect the V/O core values
- Anticipates guest and member needs and responds accordingly by providing clear direction, accurate information, and support
- Ensures accurate and timely scheduling of services, keeping the workspace clean and organized
- Maintains a high level of knowledge of V/O services to address all inquiries promptly and professionally
- Guides guests through available upgrades, product offers, and service add-ons to enhance the experience
- Addresses guest issues and complaints promptly, offering solutions or escalating as needed to maintain high satisfaction
- Proactively determines ways to improve the guest experience by sharing feedback with leadership and collaborating with others to implement improvements
- Embodies the values and culture of the brand through every guest interaction, ensuring the highest level of service.
Essential Behavioral Characteristics:
- Ethical
- Positive attitude
- Enthusiastic
- Team orientation
- Empathetic
- Honesty
- Trustworthy
- Outgoing
- Problem solver
- Responsible
Essential Skills:
- Organized • Continuous improvement mentality
- Responsive • Effective communication
- Adaptive, flexible and able to multitask • Time management/self-management
Qualifications:
- Possess a thorough knowledge of spa services
- Have excellent interpersonal skills and customer service orientation
- Possess excellent cleanliness and sanitation skills
- Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
Physical/Mental Requirements:
- Standing for extended periods of time
- Ability to lift at least 30lbs
- Exposure to blood and bodily fluids
- Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills
About VIO Med Spa:
VIO Med Spa is a thriving franchise with 57 locations nationwide, and we're excited to expand further with our second location in Utah—Farmington. As part of our growth in the western United States, we are actively developing multiple new locations in both Utah and Arizona. We are looking for passionate individuals who share our enthusiasm for aesthetics and are eager to join us as we continue to grow and make an impact in the beauty and wellness industry. Join us in shaping the future of VIO Med Spa!
