What are the responsibilities and job description for the Customer Care Rep 2 position at Flack Global Metals?
Company Overview :
Fabral is a leading player in the Metal Roofing and Wall Panel industry, providing comprehensive metal roofing and wall solutions for Residential, Architectural, and Commercial projects across the United States. As part of Flack Global Metals (FGM) since 2023, we operate from eight locations nationwide, with our headquarters in Scottsdale, AZ. FGM is revolutionizing metal transactions with a platform-centric approach, blending physical distribution, risk management, and pricing optimization to enhance competitiveness for our stakeholders.
Role Overview :
The Customer Care Representative 2 is responsible for delivering exceptional service to Fabral customers and fostering relationships between Customer Care, internal stakeholders, and end customers. Individuals who will find success in this role will possess strong attention to detail, strong communication skills, and a positive, team player attitude.
Responsibilities :
- Create and foster positive customer relationships through daily / weekly interaction, proactive communication, and excellent service
- Responsible for the day-to-day management of assigned accounts from order entry to delivery
- Maintain availability in the phone system, delivering professional and engaging customer service
- If applicable, regularly attend production meetings, make scheduling, or order changes as needed, and communicate order concerns if needed
- Collaborate with sales and operations teams to address customer issues such as product substitutions and pricing and coordinate order logistics
- Demonstrate expertise in Fabral products to provide technical assistance
- Manage workload and communication through Salesforce, following defined processes
- Additional duties as assigned
Qualifications :