Credit and Collection Analyst

Key Responsibilities:

• Debt Collection & Account Management:
• Monitor and manage overdue accounts using Oracle to track and update customer account details.
• Follow up with clients and customers through phone calls, emails, or letters regarding overdue payments.
• Negotiate payment arrangements, settlements, and payment plans, ensuring they are documented in Salesforce.
• Escalate accounts to senior management or third-party collections agencies as needed.
• Customer Interaction & Dispute Resolution:
• Serve as the primary point of contact for customers regarding overdue payments and billing inquiries.
• Use Salesforce to document all customer communications, ensuring a clear record of each interaction.
• Resolve billing issues or payment disputes efficiently, using Oracle to verify account information and payment history.
• Provide outstanding customer service, balancing effective collections with maintaining positive customer relationships.
• Reporting & Documentation:
• Generate and maintain aging reports, collection forecasts, and performance reports using MS Excel (MS Office) and Oracle.
• Regularly update Salesforce with new customer interactions, payment updates, and status changes.
• Provide detailed reporting on account statuses, trends, and collection efforts to management and stakeholders.
• Maintain up-to-date documentation for collection processes, payment agreements, and customer notes in Salesforce.
• Credit Analysis & Risk Management:
• Analyze customer payment behavior and determine appropriate collection strategies using Oracle data.
• Work closely with the credit team to adjust credit limits and terms based on customers’ payment histories.
• Recommend changes to the credit risk policy based on trends observed through Oracle and Salesforce data.
• Legal & Compliance:
• Ensure all collections are in compliance with relevant debt collection laws and regulations.
• Document actions taken in accordance with company policies and legal guidelines, using Salesforce for tracking.
• In cases of escalated legal actions, work closely with legal teams to prepare necessary documentation and reporting.
• System Management & Integration:
• Utilize Oracle to update customer payment records and run reports for overdue accounts.
• Integrate data from Salesforce to track communication and follow-ups with customers.
• Use MS Office (Excel, Word, PowerPoint) for creating reports, presentations, and managing documentation.
• Provide input into system improvements to enhance the collection process.

Skills & Qualifications:

• Technical Skills:
• Strong proficiency in Oracle for financial management and account tracking.
• Proficient in Salesforce for customer relationship management, documenting customer interactions, and tracking payment status.
• Advanced MS Office skills (particularly Excel) for generating reports, performing data analysis, and tracking account status.
• Communication Skills:
• Excellent verbal and written communication skills to effectively handle customer inquiries, disputes, and negotiations.
• Strong interpersonal skills to maintain positive relationships with customers and internal teams.
• Analytical & Problem-Solving Skills:
• Strong analytical abilities to assess overdue accounts and customer credit risk.
• Ability to solve complex billing issues and suggest practical solutions.
• Organizational & Time Management Skills:
• Ability to prioritize multiple tasks, handle a large number of accounts, and manage time effectively to meet collection goals.
• Knowledge of Collection Regulations:
• Familiarity with relevant debt collection laws (e.g., Fair Debt Collection Practices Act) and industry-specific regulations.

Education & Experience:

• Education:
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
• Experience:
• 2-3 years of experience in collections, credit management, or finance-related roles.
• Previous experience with Oracle financial systems, Salesforce CRM, and MS Office is strongly preferred.

Job Type: Contract

Pay: $25.00 - $35.00 per hour

Work Location: On the road

Salary : $25 - $35