Community Health Associate, BRAVE Program Full-time

Care Connect is a community alliance that was established to connect area residents in need with available services and address social determinants of health in a coordinated way throughout all of NE Florida. By aligning community resources into a single access point, Care Connect increases coordination and access of available resources. Care Connect has over a 100-member provider network to serve the vast needs of our community members. Care Connect staff provides crisis intervention, resource navigation, advocacy, practical assistance to clients, and provide client-centered assessments to address unmet social and health needs.
Please note: **Candidates may be considered for positions for the General Navigation Program or the BRAVE Program (Be Resilient and Voice Emotions).

Essential Job Functions:
The Community Health Associate’s responsibilities may include some or all of the following:

• Learn and integrate a trauma-informed, client-centered approach into your work with clients
• Provides direct community health services including individualized patient/client education, counseling, and information and referrals
• Conducts client assessments to identify individual needs and develop service goals as indicated. This could be inclusive of assisting with past due rent and utilities, Mental Health Referrals, Homeless Prevention Programs, and more.
• Coordinate and manage client flow and information, with occasional walk-in clients coming into the Care Connect office for services
• Utilizes case/care management skills on phone or in-person, developing rapport, and building trusting relationships with clients to further facilitate provision of services.
• Determines patient eligibility for hospital-based services including the Medication Assistance Program and Medical Voucher Program.
• Utilizes ServicePiont tracking system to document all stages of client interactions
• Collaborates in daily huddle to review clients with unmet needs and develop case plans to coordinate resources
• Maintain cooperative working relationships with other service providers
• Assures optimal client flow by monitoring Care Connect processes and report findings to supervising entities
• Attend relevant trainings, workshops and seminars
• Perform other duties as assigned

Through BRAVE, Care Connect serves as the hub for student behavioral health referrals, along with, care coordination and general navigation services for St. John’s, Putnam, Nassau, and Clay County School Districts.
Essential Job Functions:

• Reviews MTSS referrals sent from the St. Johns County School District
• Completes client assessments in order to process referrals to one of our behavioral health providers
• Communicates frequently with School Social Workers and Behavioral Health Providers to ensure services are streamlined
• Utilizes case/care management skills on the phone, developing rapport, and building trusting relationships with families to further facilitate provision of services
• Utilizes ServicePoint and Healthfully databases to document all stages of client interactions

Qualifications:

• Candidates should be assertive, well organized, possess excellent communication and interpersonal skills
• Ability to think critically and address crisis situations as they arise
• Knowledge of Microsoft apps and be computer savvy
• Experience working with vulnerable populations

Preferred:

• BLS, provided by the American Heart Association (AHA), required within 90 days of hire
• Knowledge of healthcare system

Experience

• 2 year(s): Demonstrated experience working with vulnerable populations.

Education

• High School/GED or better

• Bachelors or better