What are the responsibilities and job description for the IT Operations Manager position at Flagler Technologies?
Job Description
Location: Asheville, NC
Department: Information Technology
Reports To: VP of Information Technology
Schedule: Full-time, Onsite | Monday – Friday
Company Manager: Brand CEO or Delegate
Basic Function
We’re seeking an experienced IT Operations Manager to join our in-patient facility in Asheville, NC. This is a hands-on, onsite role suited for a proactive technical leader who thrives in healthcare environments. You’ll take full ownership of local IT operations, provide white-glove support to executive and clinical staff, and act as the primary IT representative for the brand at your facility.
Key Responsibilities
This role is perfect for someone who enjoys autonomy, thrives in healthcare environments, and wants to make a tangible difference at the facility level. You'll work closely with clinical leaders and corporate IT while maintaining ownership of the technology landscape at your site.
Apply today to become a key player in our technology operations in Asheville, NC.
Company Description
Flagler Technologies is an innovative IT solutions provider focused on traditional digital infrastructure, hybrid & public cloud and security solutions.
Flagler Technologies is an innovative IT solutions provider focused on traditional digital infrastructure, hybrid & public cloud and security solutions.
Location: Asheville, NC
Department: Information Technology
Reports To: VP of Information Technology
Schedule: Full-time, Onsite | Monday – Friday
Company Manager: Brand CEO or Delegate
Basic Function
We’re seeking an experienced IT Operations Manager to join our in-patient facility in Asheville, NC. This is a hands-on, onsite role suited for a proactive technical leader who thrives in healthcare environments. You’ll take full ownership of local IT operations, provide white-glove support to executive and clinical staff, and act as the primary IT representative for the brand at your facility.
Key Responsibilities
- Operational IT Leadership
- Attend daily leadership huddles/flash meetings.
- Translate clinical/operational challenges into technology solutions.
- Maintain compliance with IT and regulatory policies.
- Be the company-facing IT leader for the facility.
- Day-to-Day Technical Operations
- Troubleshoot and resolve technical issues across hardware, software, and networks.
- Provide VIP support to physicians and executive stakeholders.
- Execute on-site projects like system rollouts and equipment upgrades.
- Maintain IT documentation and asset inventory.
- Endpoint and User Support
- Oversee IT onboarding/offboarding workflows.
- Ensure endpoint compliance and security standards.
- Provide Tier 2 escalation support.
- Technical Infrastructure Support
- Support and configure desktops, laptops, mobile devices, switches, and wireless access points.
- Administer Windows Server, Active Directory, DNS, DHCP, etc.
- Maintain local servers and facility-specific apps.
- Team Management & Virtual Collaboration
- Supervise any on-site or assigned IT staff.
- Engage with the broader IT team and monthly on-call rotation.
- Foster a service-first, proactive IT culture.
- Vendor and Service Management
- Coordinate with vendors for services, escalations, and project timelines.
- Hold external partners accountable to SLAs.
- Office 365
- Jira ticketing system
- SharePoint & Confluence
- Azure AVD
- Healthcare IT (EMR/practice management workflows)
- Business networking
- Windows desktop/server support
- Mac OS support
- Intune / ManageEngine MDM
- IT asset/inventory management
- Zoom communication platform
- Ubiquity wireless/switching
This role is perfect for someone who enjoys autonomy, thrives in healthcare environments, and wants to make a tangible difference at the facility level. You'll work closely with clinical leaders and corporate IT while maintaining ownership of the technology landscape at your site.
Apply today to become a key player in our technology operations in Asheville, NC.
Company Description
Flagler Technologies is an innovative IT solutions provider focused on traditional digital infrastructure, hybrid & public cloud and security solutions.
Flagler Technologies is an innovative IT solutions provider focused on traditional digital infrastructure, hybrid & public cloud and security solutions.
