What are the responsibilities and job description for the IT Support Specialist (Helpdesk, Tier 1, or Tier 2) - Future Opportuni position at Flagler Technologies?
Job Description
Job Description
IT Support Specialist (Helpdesk, Tier 1, or Tier 2) - Future Opportunities
FLAGLER TECHNOLOGIES Help Desk Services United States (Remote)
Who Are We?
We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients. Ready to take the next step? Let’s dive into what this role has to offer.
What Does a Typical Day Look Like in This Role?
This fully remote opportunity allows you to provide excellent IT support from wherever you choose! Depending on your level—Helpdesk, Tier 1, or Tier 2—your responsibilities will vary, but one thing stays constant : you’ll be problem-solving, collaborating, and delivering great customer service.
- Helpdesk Support : You’ll manage the basics—responding to client calls, emails, and chats about tech issues. Your day will involve troubleshooting simple problems and escalating more complex cases to the appropriate team.
- Tier 1 IT Support : You’ll take on more technical responsibilities, like diagnosing and resolving system performance issues, providing remote desktop support, and guiding customers through software installations and routine maintenance.
- Tier 2 IT Support : At this level, you’ll handle escalated and more complex issues related to networking, server environments, and advanced system troubleshooting. Additionally, you’ll support your fellow team members by sharing your knowledge and helping them grow.
Throughout the day, we’ll stay in touch as a team, check in with team leads, and work together to solve challenges. By the end of your shift, you’ll know you’ve helped clients navigate their tech issues and contributed to the team’s overall success.
What is a Virtual Bench?
Our virtual bench is a roster of qualified candidates ready to step in when positions open. We’re growing rapidly, and this bench helps us ensure we have skilled team members ready to hit the ground running when openings arise. So, while you may be waiting for an opportunity, you'll likely be in line for something soon!
What Qualifications or Experience Do I Need?
We need IT professionals who are humble, hungry, and people-smart—the key traits that help us collaborate deliver outstanding customer experiences. Depending on the level of support you're interested in, here’s a snapshot of the experience we’re looking for :
What else should you know about us?
We're still a growing business, and while this is a virtual bench listing, meaning you're on standby for opportunities as they arise, you'll have access to :
Thanks for considering a position with us!
If you’re ready to be part of a team that values growth, collaboration, and delivering the best in IT support, apply today and let’s start a conversation.
Company Description
Flagler Technologies is an innovative IT solutions provider focused on traditional digital infrastructure, hybrid & public cloud and security solutions.
Company Description
Flagler Technologies is an innovative IT solutions provider focused on traditional digital infrastructure, hybrid & public cloud and security solutions.
