What are the responsibilities and job description for the Front Desk Clerk position at Flagship inn?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating positive experiences for our visitors, whether they are staying at a hotel or resort.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while maintaining accuracy.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain phone etiquette while answering calls and responding to guest requests promptly.
- Process reservations and cancellations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues with professionalism and courtesy.
- Assist in managing front desk operations, including handling cash transactions and maintaining records.
- Promote hotel services, events, and packages to enhance guest experiences.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of hospitality management principles is a plus.
- Excellent phone etiquette and communication skills are essential.
- Bilingual candidates are highly desirable to accommodate diverse guests.
- Familiarity with phone systems and hotel management software is advantageous.
- A friendly, approachable demeanor with a strong commitment to customer service.
- Ability to work flexible hours, including weekends and holidays as needed.
- High school diploma or equivalent; further education in hospitality management is a plus.
Join us as we strive to provide outstanding service in the hospitality sector! We look forward to welcoming an enthusiastic Front Desk Agent who shares our passion for excellence.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15