Account Operations Specialist

Flagstone Foods:

At Flagstone Foods, we believe appreciation grows goodness. We have an appreciation for our customers, our employees, and the communities in which we live. Appreciation is our main ingredient! 

Headquartered in the North Loop of Minneapolis with plants in Robersonville, North Carolina, El Paso, Texas, and Dothan, Alabama, we are one of North America’s largest manufacturers and distributors of “feel good snacks,” like flavorful snack nuts, innovative trail mixes and wholesome dried fruits…and we are adding to our team! We hire creative, thoughtful, and entrepreneurial team members. If you share our enthusiasm and appreciation for goodness, you too may find a home with Flagstone Foods. 

POSITION: Account Operations Specialist

REPORTS TO: Customer Service Manager      

Position Summary

Act as a liaison between the customers and the Company and is responsible for coordinating with internal functions, including Supply Chain, Brand, Sales, Transportation, Warehousing, Credit, and IT. Highly knowledgeable in multiple systems and electronic data interchange processes. Utilize their experience, business acumen and leadership in communicating and resolving order management opportunities.

 Essential Functions

• Support customers across multiple channels within the department which could include international, bulk, retail, club, contract, and industrial.
• Utilize integrated enterprise systems both internal and customer based to maximize profitability.
• Understand and execute the end-to-end sales process from order through shipment.
• Develop detailed understanding of end-to-end supply chain (Transportation, Warehouse, Supply Chain, Planning, etc.).
• Demonstrates ability to identify and resolve issues affecting overall service to the customer and positively influence key performance indicators.
• Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately.
• Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception-based recommendations on order management.
• Develop and maintain relationships with key internal/external partners.
• Develop an understanding of customer strategies, business models and requirements.
• Perform other job-related duties as assigned.

Qualifications (Education/Experience)

• Bachelor’s Degree in Supply Chain, Business, or related field or an equivalent combination of education and experience.
• Minimum of two year’s experience in customer service preferred.
• Strong written and verbal communication skills.
• Ability to use sound judgment when making service-oriented decisions that have financial implications.
• Ability to be flexible and adaptable and work in a high change and fast paced environment.
• Ability to manage multiple tasks while paying close attention to details and maintaining a high degree of accuracy.
• Ability to effectively interact and communicate with multiple departments while coordinating shipments and customer requests.
• Knowledge of Microsoft Office required; knowledge of SAP system preferred.

 Physical Requirements

The physical demands described within the Essential Functions section of this job description are representative of those that must be met by an employee to successfully perform this job. Other duties or tasks may be assigned as required.

Management may modify, change, or add to the duties of this description at any time without notice.

Supervises - No

FLSA Designation: This position is a Salaried Exempt and not eligible for overtime.

Work Location: Minneapolis, MN – travel expected less than 10%

Flagstone Foods offers a comprehensive benefits package that includes medical, dental, Health Savings Account (if enrolled in a qualifying medical plan), term life insurance, short term disability, long term disability, accidental death and dismemberment and 401K. You will be eligible to participate in Flagstone Foods’ benefits programs pursuant to the terms and conditions of each program. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.