What are the responsibilities and job description for the Quality Engineer position at Flambeau?
Position Purpose:
- Proactively build quality into the process, by understanding the Voice of the Customer and translating those requirements into documented information.
- Qualify new, and changes to existing, manufacturing processes.
- Drive Continual Improvement by facilitating interdepartmental problem solving throughout the business.
Essential Duties:
- Utilize documented information (provided by the customer) to understand the Voice of the Customer, and effectively communicate these requirements to responsible parties during the Quotation process.
- Create new, and update existing, master production work instructions (i.e. OQRs, Pack Cards, etc).
- [For contract manufacturing] In accordance with the customer provided DFMEA, lead the cross-functional team to create and update the associated PFMEA for the production process.
- [For products that Flambeau is Design responsible for] Provide input/work with the team to develop the DFMEA. In accordance with the DFMEA, create and update the associated PFMEA for the production process.
- In accordance with the PFMEA, create and update the associated Control Plan for the product.
- [Whether for contract manufacturing or Design responsible products] In accordance with the PFMEA, create and update the associated Control Plan by properly identifying the Critical Control Points in the process.
- Generate and approve applicable Deviations and Waivers.
- Investigate and provide disposition (approve/deny) for potential external failures (i.e. Customer Complaints & Warranty Claims).
- Conduct required Risk Assessments associated with internal (NCs/MRBs) and/or external failures (Customer Complaints) to determine if product can be used as is, can be reworked/sorted, or must be scrapped.
- Based on the risk assessment, if the product can be reworked/sorted, provide guidance on the rework “Plan” phase (of PDCA).
- Conduct the “Bracketing Rationale” using data/evidence to support the Containment plan for external (i.e. Customer Complaints) failures.
- Construct the “timeline of production” (i.e. the story of how it happened, not why it happened) for confirmed external failures (i.e. Customer Complaints), to feed into Root Cause Analysis.
- If a Confirmed Complaint (if applicable), issue a Return Material Authorization (RMA) to the customer.
- Facilitate the cross-functional investigation to determine Root Cause of Internal (i.e. NCs/MRBs) and External failures (i.e. Customer Complaints).
- Facilitate the cross-functional Brainstorming of Action Items to specifically address the identified Root Cause.
- Qualify new, and changes to existing, manufacturing processes (i.e. which may involve PPAP submissions for Automotive customers).
- Generating new, and updating existing, Standard Operating Procedures (SOPs)
- Assisting with External Audits (i.e. customer, regulatory, etc), as necessary.
- Effectively communicate and build relationships with customers to facilitate resolution of quality issues. Visit customers as needed to maintain relationships and resolve issues.
- All other duties assigned by Manager
