What are the responsibilities and job description for the Customer Service Representative position at Flame Furnace?
Job Description:
Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.
QUALIFICATIONS:
- High School diploma or equivalent required; some college preferred
- Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience
- Must be able to pass a criminal background check and drug screening
- Excellent phone etiquette and ability to communicate clearly and effectively
- Proficient computer skills and ability to learn multiple new software
- Ability to work in a fast-paced environment and handle high call volumes
- Strong problem-solving skills and ability to build rapport with customers
- Ability to stay calm and maintain a positive attitude even in challenging situations
- 30 WPM typing
RESPONSIBILITIES:
- Take calls and respond to customer inquiries in a a professional and timely manner
- Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
- Provide accurate information about products, services and company policies
- Ability to sit for long periods of time
- Handle customer complaints when possible and resolve issues to ensure customer satisfaction
- Perform data entry tasks to update customer records and maintain accurate documentation
- Always keep the customer information confidential
- Adhere to the attendance police of the Call Center
- Other duties as assigned
SCHEDULE:
- Monday through Friday
- Saturdays as needed
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.