What are the responsibilities and job description for the Customer Service Representative position at FLAME?
Job Description :
Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.
QUALIFICATIONS :
- High School diploma or equivalent required; some college preferred
- Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience
- Must be able to pass a criminal background check and drug screening
- Excellent phone etiquette and ability to communicate clearly and effectively
- Proficient computer skills and ability to learn multiple new software
- Ability to work in a fast-paced environment and handle high call volumes
- Strong problem-solving skills and ability to build rapport with customers
- Ability to stay calm and maintain a positive attitude even in challenging situations
- 30 WPM typing
RESPONSIBILITIES :
SCHEDULE :
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.