What are the responsibilities and job description for the Field Engineer Lead, UT-NV position at FLANDERS ELECTRIC MOTOR SERVICE LLC?
Supervise Services including performing electrical engineering services at customer locations and supervising Field Engineers/ Electrical Service Technicians.
- Supervisor
- Prioritize, schedule, and distribute work to be performed by the regional Service Department (Field Engineers and Electrical Service Technicians) and ensure a well-orchestrated workflow for quality workmanship.
- Assist and oversee work performed by Field Engineers and Electrical Service Technicians as needed.
- Provide technical information and data to Service Support Specialist for the creation of quotations and work scopes. Information includes job repair requirements, parts for order and use, and associated cost.
- Communicate with customers on technical questions and specifications.
- Identify and assist with repair and manufacturing training needs.
- Ensure that proper tools and necessary equipment are available and in good condition to perform the required work efficiently.
- Direct or provide on-the-job training as needed.
- Complete and deliver employee performance reviews for department personnel.
- Conduct performance corrective counseling in consultation with the Manager and/or Human Resources as needed.
- Actively participate in the recruitment and hiring of employees.
- Communicate clearly, concisely, and with accuracy to employees, customers, and vendors.
- Engineer
o Provide technical services as it relates to routine and moderately complex maintenance and/or repair of control systems and their components at customer sites or in FLANDERS locations.
o Diagnose and troubleshoot issues as they relate to control systems, PLCs, VFDs drives and their components at customer sites or in FLANDERS shops.
o Provide after-hours support in person and/or over the phone.
o Complete necessary service, time tracking, and expense documentation.
o Maintain tools and test equipment properly.
o Communicate with FLANDERS’ account representative regarding the status of work as it applies to their customers.
