IT Field Specialist

Are you a problem solver passionate about providing top-tier solutions ? As an IT Field Specialist, you will provide second-level IT support to users across multiple offices and remote locations. Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations .

Apply now and transform your career with us.

What You Will Be Doing

• Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, including occasional troubleshooting of network components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPSs, printers, multifunctional devices, and phone systems.
• Interfaces with regional IT management on projects, remote jobsite setups and teardowns, and resolves outstanding issues.
• Responds to ITSM-based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions.
• Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.), and related hardware/software to meet required service levels.
• Collaborates with system engineers to ensure efficient operations of the company’s desktop computing environment.
• Maintains an inventory of technology equipment.
• Coordinates and liaises with LECs, ISPs, and cabling contractors.
• Assists in developing technical and procedural documentation as needed.
• Acts as a business liaison to communicate business needs to IT management.
  
  

What We Are Looking For

• Bachelor's Degree in Computer Science or a related field preferred.
• 2 years r elated experience preferred.
• Microsoft Certified Systems Engineer (MCSE), A Certification, Network Certification preferred.
• Proven excellence in customer service.
• Proven self-prioritization and multi-tasking skills.
• Advanced problem solving and critical thinking skills
• Able and skilled at building customer relationships and manage customer expectations.
• Advanced knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/ principles.
  
  

Why work for us

Some of the benefits you may be eligible for as an employee are:

• Comprehensive compensation package and paid time off program
• Industry leading 401(k)/RRSP
• Medical/Extended Health Care, Dental, Vison and/or Provincial Medical
• Wellness benefits & Employee Assistance Program
• Tuition Reimbursement Program
  
  

We are an EEO/AA/ADA/Veterans employer.

Salary Min

USD $69,000.00/Yr.

Salary Max

USD $80,000.00/Yr.

Vehicle Program

Personal Vehicle Allowance Tier I: $750 USD/month