What are the responsibilities and job description for the Fleet Response Client Support Coordinator position at Fleet Response?
Job Description
Fleet Response is seeking a highly skilled Client Support Specialist II to join our team. In this role, you will be responsible for coordinating the daily operational needs of safety accounts and participating in other support needs relating to safety services, client tools, and sales or client deliverables.
Safety/Driver History Profile (DHP) Support:
- As the primary contact on assigned Safety Clients, you will manage the following tasks:
- Assigning training and ordering Motor Vehicle Records (MVRs) per client parameters
- Managing data exceptions, including invalid forms, MVRs, and email addresses
- Reviewing and validating special state release forms that have been uploaded to DHP
- Reviewing and validating Certificate of Insurance (COI) or Disqualified Operator (DQ) documents as needed
- Performing claim audits on assigned accounts
- Working individually with drivers and client contacts
- Meeting or exceeding safety Key Performance Indicators (KPIs) relating to time logged into the queue, average call lengths, email responses within one business day, and other items as set by the Manager of Client Support
- Preparing and delivering annual safety reviews for clients
Sales and Client Support:
- Completing sales proposals as requested and other PowerPoint or client deliverables as needed
- Conducting VISIBILITY training with existing clients and setting up client access
- Preparing annual review data and presentation materials for client and prospect meetings
Report/Data Administration:
- Prepared and sending weekly, monthly, quarterly, and annual reports or account summary information to clients, maintaining special instructions
- Providing clients with one-time, specialized reports as requested
- Reviewing and analyzing data in reports; adjusting or completing data as needed
General Business Development Responsibilities:
- Providing back-up to the front desk as needed
- Performing administrative duties and special project work as assigned by the Client Support Supervisor
- Providing user support via phone and email
