Fraud Dispute Analyst

What We Need FLEETCOR is currently looking for a Fraud Dispute Analyst. The Fraud Dispute Analyst is responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position is a key partner in reducing fraud losses through the use of skillful analytics across multiple lines of businesses.  This is a high volume fast paced hybrid work environment with two required workdays in office located within Brentwood, TN.  Strong communication and analytical skills are needed for this position.           How We Work As a Fraud Dispute Analyst position, you will be responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position will be a key partner in reducing fraud losses through the use of skillful analytics. Assigned in home office set up and in home setup. Company-issued equipment remote access Formal, hands on Training  Role Responsibilities The responsibilities of the role will include:  Analyzing dispute cases and support documentation received to determine if the transaction(s) is a valid dispute. Determining which disputes qualify for chargeback to the merchant based on specific criteria. Developing sound conclusions based on analyses performed. Supporting the Chargeback Team to ensure all chargebacks are processed timely. Working with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes. Ensuring all Reg E disputes and notifications are processed accurately and timely. Maintaining dispute and chargeback inventory to ensure all cases are accounted for and processed timely. Working with the Fraud Risk Team in developing business rules to monitor, identify and remediate fraudulent trends quickly. Effectively assessing current work methodologies and recommend changes when and where necessary. Assisting the Risk Management team in performing trending and forecasting of fraud in various financial portfolios. Reporting appropriate transactions to the MasterCard tool timely based upon specific requirements for SAFE (The Fraud Center) and Stand-In.   Qualifications & Skills High School diploma with a minimum of 2 years card processing experience. Experience in fraud analysis and detection is a plus. OpenWay/Prepaid, Comdata Proprietary and MasterCard platform experience preferred, but not required. Must be detail oriented with great analytical skills. Thorough working knowledge of Microsoft Excel. Must be able to multi-task and prioritize with priorities that change quickly. Must have excellent organizational skills to manage the inflow of new issues and manage items that are not immediately resolved. Must possess good communication skills, written and verbal. Must be able to work independently. Must be able to work the following shift/schedule: Monday - Friday, 8:00 am – 5:00 pm   Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company wide. Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes   Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over one hundred countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of diverse backgrounds, cultures, ethnicities, genders, and sexual orientations. Empowering our people to share their experiences and ideas through open forums and individual conversations. Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency  #LI-SF1 #LI-CORPAY