What are the responsibilities and job description for the Counter Parts Representative position at FleetPride, Inc.?
Located in Louisville, KY.
Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.
DUTIES & RESPONSIBILITIES:
- Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
- Locate and obtain ordered part for customer from central warehouse or branch.
- Determine sales price for customers for each sale in accordance with company procedure.
- Handle warranty or defective parts for customers in accordance with company procedure.
- Write up approved charge sale in accordance with company procedure.
- Special order parts on an emergency basis when necessary and appropriate.
- Process approved credits for customer when merchandise is returned.
- Maintain confidentiality of pricing lists and structures as required by company procedure.
- Answer customers’ questions about products, prices, availability, and product features.
- Provide customers with current product catalogs.
- Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
- Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
EDUCATION AND SKILLS:
- High School Diploma (or GED or High School Equivalence Certificate.
- Intermediate knowledge level of Windows XP. (excel, word and outlook)
- Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Communicating: Conveying information to others in an effective manner.
- Time management: Managing one’s time and the time of others.
- Persuasion: Persuading others to change their minds or behavior.
- Service orientation: Actively looking for ways to help people.
EXPERIENCE:
- Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.
WORKING CONDITIONS / WORK ENVIRONMENT:
- Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise.
You may also visit fleetpride.com/careers to see all open positions and to apply directly!
Job Type: Full-time.
Expected hours: 40 per week.
Benefits:
- 401(k) matching.
- Dental insurance.
- Employee assistance program.
- Employee discount.
- Flexible spending account.
- Health insurance.
- Health savings account.
- Life insurance.
- Paid time off.
- Referral program.
- Retirement plan.
- Vision insurance.
About FleetPride, Inc.:
Pride is at the heart of our core values. We’re not only proud of our products and services, but we’re also proud of our employees and the team-oriented company we’ve built. If you also take pride in your work, you can grow your career across our retail stores, service team, and corporate office.With the largest footprint of heavy-duty truck and trailer parts locations in North America, we’re always looking for talented people to join our growing team. We have the right heavy-duty truck job for you!
