Sr. Manager, Accounts Receivable

We are seeking an experienced, customer service-driven and detail-oriented Senior Manager of Accounts Receivable to join our accounting shared services team. The ideal candidate will have expertise in managing all aspects of accounts receivable processes, including but not limited to, automated billing processes, resolution of billing exceptions with different customer platforms, cash application, reconciliation of customer accounts, and both external and internal customer service. You will lead and manage the Accounts Receivable team, overseeing their performance, prioritizing, and assigning work, monitoring calls and tickets, providing leadership to achieve department goals and objectives, identifying process and system improvement opportunities, and working with staff to maintain a high-performance positive relationship with customers. This position demands strong leadership and organizational skills, along with a solid understanding of financial systems, excellent communication skills, and the ability to collaborate with cross-functional teams. This position will report to the Director of Shared Services.

DUTIES & RESPONSIBILITIES

Accounts Receivable Management:

• Oversee the entire accounts receivable process, ensuring accuracy and timeliness in billing customers through Bill trust, timely and accurate application of customer payments, and resolution of internal and external customer issues.
• Manage automated and manual billing activities with customers, including interactions with customer-based procurement platforms like Coupa, Oracle Procurement Cloud (OBS), SAP Ariba, and others to ensure efficient and streamlined invoicing procedures.
• Lead and/or support integration efforts associated with acquired businesses.

Team Leadership:

• Lead and manage the Accounts Receivable team, providing both strategic and tactical direction with respect process and system improvement projects.
• Provide day-to-day support to the Accounts Receivable team while fostering a collaborative, high-performing work environment.
• Prioritize and assign work to team members, ensuring efficient task execution.
• Implement strategies for workload management to optimize team productivity.
• Set team goals, monitor performance, and conduct regular performance reviews.
• Monitor team performance and provide regular feedback for continuous improvement.

Customer Relationship Management:

• Work with staff to maintain a high-performance, positive relationship with all customers by monitoring requests within the Accounts Receivable department, ensuring adherence to quality standards and customer service excellence.
• Work closely with internal sales teams to ensure accurate and timely billing aligned with customer agreements.
• Collaborate closely with sales and customer service teams to address both internal and external customer inquiries or concerns, billing questions or concerns and other accounts receivable matters that arise to ensure a positive customer experience.

Platform Expertise:

• Demonstrate proficiency in using Bill trust as the primary billing and accounts receivable system.
• Continually invest in learning Bill trust’s capabilities to identify further process or system enhancements. o Fully understand all customer procurement platforms with which invoices are uploaded or sent to ensure full knowledge of required data elements and/or potential issues that may arise.

Reporting & Analytics:

• Develop performance metrics associated with billing, accounts receivable and cash application to drive process and system awareness and both individual and team accountability.
• Develop recurring reporting for distribution to key members of management outlining accounts receivable, potential customer issues, team performance, and project updates.

EDUCATION & TRAINING

• Bachelor’s degree in finance, Accounting, or related field. Consideration will be given to an equivalent combination of related education and required work experience.

QUALIFICATIONS

• 8 years’ experience with accounts receivable in medium to large organizations with low-dollar, high-volume billing and accounts receivable environments.
• 5 years’ experience in managing and leading teams, with majority of experience in accounts receivable.
• Demonstrated experience in leading and/or integration efforts with acquired businesses related to accounts receivable.
• In-depth knowledge and experience with Bill trust strongly preferred with consideration given to similar accounts receivable and billing platforms.
• Experience with customer-side purchasing systems (e.g., Coupa, OBS, SAP Ariba, etc.) for the remittance of invoices required.
• Strong organizational, prioritization, and leadership skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team-oriented environment.
• Detail-oriented with a commitment to accuracy.

WORK ENVIRONMENT

• The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.