What are the responsibilities and job description for the Professional Services Lead for CUAS (Counter-Unmanned Aircraft System) position at FLERZ Management Consultancy Services?
Professional Services Lead for CUAS (Counter Unmanned Aircraft System)
Location: McLean, VA, USA
US Citizen only
Salary: USD 135-150K/annum
Aerospace/Defense Industry
Job Description:
We are expanding our N.A Team and are actively seeking a talented Professional Services Lead to join our dynamic team at our McLean, VA office.
Your responsibilities will include:
* Taking a lead role in customer technical support, training, and field operations to drive customer success.
* Managing project execution, contract deliveries, and overall operational execution.
* Leading Support and Maintenance renewals, collaborating with customers and Sales leads to ensure seamless management of annual warranties and renewals.
* Providing technical expertise during the sales process and supporting the sales team in promoting our CUAS product.
* Participating in technical activities and processes with customers.
* Serving as the customer's trusted advisor for all operational and technical aspects of their CUAS mission.
* Responding promptly to customer issues and leading technical troubleshooting of both hardware and software-related issues.
* Delivering local customer training sessions and product demonstrations.
Required Skills & Experience:
We are looking for candidates with the following qualifications:
* Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.
* Previous experience in technical customer support organizations and managing projects delivering products or solutions.
* Consistently maintaining a positive, proactive attitude and embracing a culture of change.
* Ability to travel up to 50% within the United States.
* Flexibility to respond to customer calls outside of regular working hours to address customer issues.
* Desired: PMP certification or equivalent.
Required Knowledge:
The ideal candidate should have expertise in the following areas:
* Experience working with multidisciplinary systems (software and hardware).
* Familiarity with RF systems.
* Knowledge of Networking & Telecommunications.
* Desired: Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP).
Why is This a Great Opportunity
We are expanding our N.A Team and are actively seeking a talented Professional Services Lead to join our dynamic team at our McLean, VA office.
Salary : $135,000 - $150,000