What are the responsibilities and job description for the Account Representative position at Fletcher-Reinhardt Electric Company?
About Us
Fletcher-Reinhardt Company is a family-owned business proudly serving utility companies across Missouri, Illinois, and Iowa for over 60 years. As a trusted provider of essential electrical components, we were designated an essential business and have maintained uninterrupted operations throughout 2020 and have continued to present day. Our strong employee retention speaks to the supportive, team-centered culture we’ve built. Join us in delivering critical services to local and regional utilities while building a fulfilling career with a company that values you.
Key Responsibilities
- Engage in intelligent, solution-focused conversations via phone, email, and in-person
- Build and maintain strong customer relationships based on trust and responsiveness
- Manage and grow a territory-based prospect database
- Provide informed product recommendations using technical knowledge and training
- Accurately maintain customer records within our internal systems
- Collaborate closely with team members across departments
- Prepare and submit accurate sales contracts and orders
- Coordinate shipping logistics to ensure timely order fulfillment
- Cross-train with colleagues to support a team-based workflow
- Occasionally assist with will call orders to enhance customer experience
Required Qualifications
- Exceptional verbal and written communication skills
- Strong multitasking, organizational, and time management abilities
- Professional, positive, and customer-focused attitude
- Ability to accept and apply feedback constructively
- Active listening and effective presentation skills
- Eagerness to learn and grow within a supportive team environment
Preferred Qualifications
- BA/BS degree or equivalent experience
- Previous customer service or inside sales experience
- Familiarity with electrical utility products
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Health Savings Account (HSA) / Flex Spending Account (FSA)
- Paid vacation and sick time
Schedule
- Full-time, 40 hours/week
- Monday to Friday, 8:00 AM – 4:30 PM (30-minute lunch)
- Occasional overtime as needed
- Bi-weekly pay schedule
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Profit sharing
Schedule:
- 8 hour shift
- No weekends
Language:
- English (Required)
Ability to Commute:
- Cedar Rapids, IA 52404 (Required)
Ability to Relocate:
- Cedar Rapids, IA 52404: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25