What are the responsibilities and job description for the Customer Support Technician position at Flex Dental?
About Flex Dental:
Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.
This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.
Learn more at: https://flex.dental
Job Overview:
- Product specialist for our applications for dental offices. (Tier 1)
- Providing support via chat, email, talk, remote session(s) (multi tasking required)
Day to Day Operations:
- Omni-Channel Support (Chat, Phone, and Email)
- Internal collaboration with support, training, and billing departments
- External collaboration with client's IT services/third parties
- Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
- Individual and Team-Based Problem Solving
- Working with Tier 2/Escalation Support Representative
- Connecting to clients via remote software
Required Experience:
- Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
- Ability to multi-task efficiently (providing multi-channel support simultaneously)
- Critical thinking/Troubleshooting
- Self Manage Workload (Prioritization, Time Management)
- Ability to be self-directed, prioritize tasks, and organize overall workload.
- Ability to work effectively in a fast-paced environment
- Provide accurate and quick support
Preferred Experience:
- Technical Support Background (2 years of customer service experience preferred)
- Understanding of Windows Operating System(s)
- Previous High Pace Work Experience
- Experience with Multi-Channel Support
