Sales Support Specialist

"You don’t build a business. You build people, and people build the business."

At Flex Technology Group and our family of companies, people are our priority. Join us, and you’ll discover that the focus is all about you. We recognize you as an individual and tailor your growth and development to match your goals. At FlexTG, your career will be filled with opportunities to grow, face new challenges, and collaborate with some of the brightest minds in the industry, all within a supportive environment.

Flex Technology Group is a nationally recognized leader, consistently featured on the Inc. 5000 Fastest Growing Companies list for 12 consecutive years and named a Top 60 Company to Sell For by Selling Power Magazine.

Position Summary:

We are hiring a motivated and customer-focused Sales Support Specialist to partner with our sales team and assist in key clerical and administrative sales activities. This role involves follow-up, and managing customer needs, completing customer audits/assessments, as well as collaborating on proposals, contracts, SLAs, and customer escalations.

Hourly Rate: $19-$23/hour

Location: Houston Office located near I-10, between Beltway and HWY 6

Travel: Frequent travel within Texas, with occasional overnight stays, and up to 20% national travel annually. Come get your airline miles with us!

Key Responsibilities:

• Assist Sales Representatives by conducting research and help prepare pitch decks and provide information and data for sales proposals
• Conduct account assessments, as needed, by going on-site to customer locations and auditing their print environment.
• Prepare quarterly business reviews for existing accounts, as requested by the Sales Team
• Conduct account audits and debriefs by gathering data and information on accounts.
• Respond to customer inquiries and resolve issues promptly via phone and email.
• Support sales team with day-to-day account management and operational duties.
• Provide additional product/service information for existing customers and potential new customers.
• Perform other duties as assigned.

Qualifications & Experience:

• Excellent customer relationship skills and outstanding communication ability - written and verbal.
• 2 years B2B customer service required.
• Experience with data analysis, or business analysis required.
• Ability to demonstrate strong time management, attention to detail, organizational skills, and ability to work independently.
• Client-facing experience is preferred with experience visiting customers.
• Business acumen and data analysis required; financial analysis experience a plus
• Intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook) - must know V-Lookup and pivot tables and manage outlook calendar with successful time management strategies to meet deadlines.
• Must be at least 21 years old with a valid driver’s license and a clean driving record.
• Must be able to travel as needed for customer and sales team needs.
• As part of pre-employment, background checks and drug screenings are required.

Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed service member status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.