System Analyst

"You don’t build a business. You build people, and people build the business.”

Flex Technology Group is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, supporting clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we're in a class of our own.

Position Summary

Flex Technology Group is hiring a DMS Analyst-DocuWare. The DMS Analyst is responsible for managing, configuring, and optimizing the company document management system. This role is responsible for implementing workflows, maintaining system integrity, troubleshooting issues, and providing user support. They have experience with document management solutions, system administration, and process automation.

The salary range for this role is $110,000-$130,000

Essential Functions and Responsibilities

• System Administration: Configure and maintain the internal facing document management system, including user permissions, security settings, and workflows. Monitor system performance and troubleshoot errors to ensure optimal uptime and efficiency. Install updates, patches, and new features to keep the system up to date. Manage document indexing, storage, and retrieval processes for optimal organization and accessibility.
• Workflow and Process Automation: Design and implement workflows and automation within document management system to improve business efficiency. Work with different departments to optimize document management and approval processes. Create custom forms, templates, and integrations to enhance usability.
• User Support and Training: Provide technical support and training to users on document management system functions and best practices. Develop training materials, user guides, and FAQs to help employees effectively use the system. Troubleshoot user issues and provide resolutions promptly.
• Integration and System Optimization: Integrate document management system with other business applications such as ERP systems (e.g., E-Automate), CRM, and accounting software. Collaborate with IT and business teams to align document management strategies with company objectives. Ensure compliance with data security and retention policies.
• Documentation and Reporting: Maintain system documentation, including configurations, workflows, and troubleshooting procedures. Generate reports and dashboards to track system usage and efficiency improvements.

Qualifications and Experience

Minimum Qualifications:

• 3-5 years’ experience with document management systems, i.e., DocuWare administration and configuration.
• Knowledge of document management systems (DMS) and workflow automation.
• Familiarity with database management (SQL) and system integration.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and user-training abilities.

Expertise in:

• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills with a strategic mindset.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to influence and build strong relationships with stakeholders at all levels.

Preferred Qualifications:

• 5 years’ experience with document management systems, i.e., DocuWare.
• Experience with E-Automate ERP or similar systems.
• Basic scripting or programming knowledge (e.g., API, PowerShell, JavaScript).
• Understanding of IT security and compliance requirements related to document management.
• Experience working in the managed print services industry.

Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.