Senior Partner Success Manager

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About The Role

As a Senior Partner Success Manager, you will be at the forefront of driving meaningful revenue growth and product adoption among our largest and most strategic property management company (PMC) partners. Your role will be pivotal in ensuring these enterprise partners maximize their use of the Flex product suite, while fostering long-term relationships that fuel our mutual success.

You will be the trusted advisor for PMCs, shaping how they experience Flex and helping them unlock the full value of our product. By leveraging your strategic account management expertise, you will identify opportunities to expand Flex’s footprint within each partner’s portfolio and deepen engagement. Your ability to understand the unique needs of each partner and customize solutions with cross-functional support teams will directly contribute to our revenue retention and growth.

What You'll Do

• Nurture and grow strategic partner relationships to drive long-term mutual success
• Increase engagement and accelerate product adoption within your portfolio of partners
• Discover ways to improve partnerships through data insights, marketing best practices, and creating a feedback loop to drive organizational impact and enhance results
• Evangelize Flex’s value among the property management community
• Achieve partner revenue expansion goals by consultatively up-leveling, upselling, and cross selling
• Develop and present business reviews, proposals, and confidently lead partner training sessions
  
  

Key Qualifications

• Exceptional account management and organizational skills with 5-10 years of experience growing strategic partners, bonus points if you have deep knowledge/experience in the multifamily/real estate industry. Ability to operate autonomously and as part of a team.
• Sales Experience: leverage existing partner relationships to upsell with a track record of achieving and exceeding retention revenue targets.
• Strong Communication Skills: High EQ, interpersonal abilities, passionate about Flex’s mission and product, and proven ability to influence and motivate others.
• Advanced Analytical Skills: Proficiency in Excel for data analysis to identify and prioritize top areas of opportunity within large portfolio data sets.
• Tech Proficiency: Experience with Salesforce, HubSpot, and/or Tableau is a plus. Experience working in tech companies and problem-solving complex product issues.
• Cross-Functional Collaboration: Proven ability to collaborate effectively and lead initiatives across Sales, Marketing, Customer Success, and Product teams.
• Platform Knowledge: Understanding of Partner Success/Account Management, sales, and marketing platforms, systems, and tools. Experience in driving engagement with marketing tactics such as email, flyers, and digital ads is a huge plus.
• Relationship Building: Proficiency in building internal and external relationships with key stakeholders and multithreading with new contacts in complex organizations.
• Quick Learner: Ability to adapt, learn, and iterate swiftly in the rapid changes within the PropTech/FinTech landscape. Comfortable with ambiguity and test-and-learn mindset.
• T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition.
  
  

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The base salary pay range will be $115,000-$125,000 with an OTE (On Target Earnings) of $145,000-$165,000.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) company equity
• Unlimited paid time off with a PTO minimum 13 company paid holidays
• Parental leave
• Flex Cares Program: Non-profit company match pet adoption coverage
• Free Flex subscription
  
  

For full time non-US employees, we offer

• Competitive Pay
• Company Equity
• Unlimited PTO