Automotive Service Manager

Operations Manager I - Service 

Location: Stone Mountain, GA (Onsite) 
 

The Service Manager is responsible for the inbound operations side of the business, including vehicle inventory control and reconciliation, ensuring vehicles move through the return and repair process within company goals, managing a team of technicians and parts associates, vehicle key security and auditing, all hiring and terminations as well as developing your associates through performance management and consistent feedback.  

What you’ll do:  

• Fiscally responsible management of service labor and parts cost buckets of the operations P&L  

• Total ownership of all vehicle service and inventory operations metrics, including available inventory, unavailable inventory, service inventory, inventory dwell time, parts cost and parts inventory shrink control.  

• Creates, implements, and maintains a system of vehicle key security and auditing. 

• Performs daily fleet scan and reconciliation as well as quarterly inventory audits 

• Prioritizes needs of the business and steps in to help wherever necessary, leads from out in front of a team instead of in an office. 

• Responsible for maintaining the appropriate staffing levels for service techs and parts associates. Can anticipate demand and adjust quickly while remaining within budget guidelines.  

• Ensures vehicle returns are processed within 30 minutes of their arrival on site.  

• Accountable for photo compliance, ensuring all vehicles have quality photos captured, uploaded, and approved in our internal system.  

• Builds relationships with vendors to drive costs down and improve turnaround times. 

• Actively manage and engage the technician and parts associates, conduct daily/weekly/monthly department meetings and consistent one-on-one associate development sessions.  

• Consistently communicates vehicle status (when necessary) with the CS&L manager to ensure vehicles are ready for our members as promised 

• Ensures all service and parts-related invoices are submitted correctly through Flexcar’s billing system. 

• Ensures associate time is logged accurately and audit associate timecards weekly prior to pay period close. 

• Adhere to Flexcar’s Attendance Policy, and holds team accountable when needed.  

What Drives Success for This Role 

• 3-5 years of operations management background, preferably in vehicle operations/service. 

• Bachelor's degree in Operations Management or similar fields preferred but not required. 

• Understanding of 6S and Gemba methodology. 

• Strong organizational skills and the ability to review raw data for trends. 

• Ability to cover all hours of the business, including evenings, nights, weekends, and some holidays is required. 

• Willingness to work outdoors (weather and other conditions vary)   

• Ability to carry tools and equipment (up to 50 lbs.)  

What You’ll Love About This Role  

• We’ve got your back – Your leadership team will work hard to make sure you are supported in your role. 

• Be an Influencer (selfies not required) - You will have a chance to influence and drive meaningful change within the organization. 

• Have your cake and eat it too – Watch the processes you build be put to work in the field and drive results. 

• It’s like a box of chocolates – Each day brings something new and exciting. 

What tops off the tank:    

• Rest & Relax! Start with 10 PTO days annually with the potential to increase up to 20 PTO days annually plus six paid company holidays and four floating holidays you choose   

• Save for Your Future! 401(k) with company match from day one of hire   

• Competitive Medical, Dental, Vision, Life/Disability Benefits   

• Drive a Flexcar! Discounted employee rate on Flexcar products  

Who Are We:

We are fiercely disrupting the concept of automobile ownership Flexcar is on a mission to replace car ownership for the majority of car owners. Currently operational in 4 markets and continuing to grow, our goal is to offer a flexible alternative to car ownership that puts our members in the driver seat of their budget and their vehicle. Flexcar covers all maintenance costs, insurance costs, registration costs, and more, to provide an ownership alternative that is simple and seamless for our members. Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 90 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

The Extra Mile:

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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