What are the responsibilities and job description for the Operational Process Manager position at Flexport?
About Flexport
Flexport's mission is to make global commerce easy and accessible for everyone. As a pioneer in the logistics industry, we leverage innovative technology and exceptional people to drive process improvements and growth.
We are currently seeking a highly skilled Area Manager to launch and operate one of our inaugural fulfillment centers. In this role, you will take on the responsibility of managing a team of 30-100 employees, ensuring compliance with company policies and procedures, while driving process improvements and efficiency.
This position offers a unique opportunity to cultivate a collaborative leadership style and invest in others. By utilizing the tools, processes, and operations that drive Flexport's mission, you will contribute to shaping the future of logistics.
The Opportunity
- Coach, manage, and develop a team of 30-100 employees.
- Communicate policies to your team and act as the primary information source for the team, maintaining compliance and consistency.
- Create, manage, and support recognition programs across your department.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Ensure procedures are followed for building security and product loss prevention.
- Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
- Own performance reporting for your areas of responsibility within the FC, including on-time receiving and shipping, inventory accuracy, and packing quality.
- Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
- Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
- Serve as an escalation point to mitigate risks and resolve issues.
