Customer Care Specialist

Flexsteel Home

Dubuque, IA Full Time

POSTED ON 1/17/2025

AVAILABLE BEFORE 4/17/2025

What are the responsibilities and job description for the Customer Care Specialist position at Flexsteel Home?

Act as voice of the customer, communicating customer needs & expectations within Flexsteel.

Work independently within established procedures requiring minimal escalation.

Respond timely with customized responses to customer inquiries via email, phone, & chat.

Coordinate & communicate effective resolution for unique, complex scenarios.

Diagnose & resolve product concerns both inside & outside of the warranty period.

Support order management requirements received via email, EDI, and customer portals.

Capture appropriate information in a customer relationship management (CRM) application.

All other duties as assigned.

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