What are the responsibilities and job description for the Customer Care Specialist position at Flexsteel?
Description
Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
Work independently within established procedures requiring minimal escalation.
Respond timely with customized responses to customer inquiries via email, phone, & chat.
Coordinate & communicate effective resolution for unique, complex scenarios.
Diagnose & resolve product concerns both inside & outside of the warranty period.
Support order management requirements received via email, EDI, and customer portals.
Capture appropriate information in a customer relationship management (CRM) application.
All other duties as assigned.
Qualifications
Behaviors
Preferred
Team Player : Works well as a member of a group
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Education
Preferred
- Bachelors or better
Flexsteel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran or disability status. For more information visit the United States Department of Labor website
