What are the responsibilities and job description for the Printer and Copier Set-up Technician (75 Percent Travel) position at FlexTG?
Description
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
In this role, you will be expected to travel up to 75% of the time, that will consist of driving your own personal vehicle locally and regionally, flights and accommodations will be provided for out of region projects.
As a part of this team, you will go on-site to our client's business locations to perform the following services:
- Assist in new customer onboarding which includes tagging, inspecting, and cleaning each customer-owned printing/copying device
- Responsible for diagnosis of current customer equipment; identify parts needed and determine the device field reliability
- Reset maintenance count and pull configuration information
- Record all specific pertinent information about devices
- Inspect basic parts (check rollers, check the print quality, paper trays, etc)
- Order any necessary high-mortality parts (if not on hand) to maintain manufacturer specifications
- Mark the location of the device on a map if available using Proper ID tags
- Take before and after pictures on the company phone if the printer is exceptionally dirty or broken
To be this technical ninja for our team, you should have:
- Excellent customer service skills and comfortable talking with all levels of client end-users
- Ideally a background in printer repair or some type of experience displaying technical competency
- Willing to travel up to 75% out of state and the ability to travel on short notice is required
- Must have a reliable car to be used for local travel in your Metro area – must be 21 years of age or older with a valid driver's license issued in your state of residence and a clean driving record
- Ability to work independently with hustle and urgency
- Time management & organization skills are required in this role
- Problem Solving – you are experienced and able to gather information in order to problem solve
- Must be able to lift and/or move up to 50 pounds, walk up and down stairs, bend down, stoop, kneel, crouch, crawl, work at floor level, and walk long distances
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.
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