What are the responsibilities and job description for the Collections Coordinator position at FlightSafety International Inc?
About FlightSafety International
FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
The Collection Coordinator will be responsible for monitoring prepay and credit term accounts to identify overdue payments and make collection efforts on past due accounts.
The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
- Monitor accounts to identify any past due balances.
- Provide exceptional customer service while making collection efforts on all past due accounts.
- Track down missing invoices for upcoming training events.
- Identify problems and inconsistencies within the collections process and recommend appropriate corrective procedures.
- Support Collections Manager with process improvement and automation with YayPay system launch.
- Process credit card payments and refunds.
- Keep detailed and accurate notes on all accounts.
- Maintain productive and working relationships with various FlightSafety teams such as sales, client experience, and the learning centers.
Associate's Degree or experience in lieu of degree.
- 2 years of related experience
- Previous collection experience preferred
- SAP/Salesforce or similar software preferred.
- Proven success in a collection role
- Knowledge of credit terms, and collections techniques
- Working knowledge of MS Office Suite
- High degree of accuracy and attention to detail
- Ability to meet deadlines and manage multiple tasks simultaneously
- Ability to interact with various levels of management in a professional manner
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
