Guest Services Representative

WORKING AT THE FLINT CULTURAL CENTER CORPORATION

At our organization, we cultivate a culture of passion and purpose. Nestled in the heart of Genesee County and the City of Flint, we are a community gem—a non-profit committed to delivering high-quality services that are valued in our region. Our employees thrive in a caring environment where their dedication is not only noticed but celebrated. We take pride in the impact we make, providing essential services that resonate with our guests. Here, support and appreciation are woven into the fabric of our workplace, fostering a team that is not just engaged but deeply passionate about the meaningful work they do.

POSITION SUMMARY

The Guest Services Representative is responsible for providing exceptional guest service to both patrons and internal customers. The Representative will handle gift shop sales, admission tickets, and light cleaning to ensure that the facilities are neat, clean and welcoming to our visitors.

This is a part-time position with a pay rate of $13.00 per hour. Must be able to work at least 3 days (up to 20 hours) per week, which will include some weekends.

RESPONSIBILITIES

• Collects admission fees and handles gift shop sales during regular business hours and during after-hours special events.
• Provides visitors with general information in a friendly, courteous manner, in person or over the phone.
• Utilize Cultural Center wide promotional materials and memos to ascertain an awareness of the programs/events being offered by Sloan Museum, as well as other institutions in the Flint Cultural Center Corporation.
• Prepares facility for the business day, including setting up hands-on galleries, turning on lights and A/V equipment.
• Keeps the front desk and gift shop area clean and organized every shift.
• Conducts regular walks through exhibit galleries for security purposes and to ensure that visitor spaces are neat and clean.
• Assists children and families in hands-on galleries.

QUALIFICATIONS/SKILLS REQUIRED

• Excellent customer service skills
• Experience using POS registers and cash handling
• Excellent telephone etiquette
• Ability to work well in a team environment
• A positive, friendly demeanor; ability to multitask and deal with multiple patrons at the same time.
• Must be able to work at least 3 days (up to 20 hours) per week, which will include some weekends.

EDUCATION AND/OR EXPERIENCE

• 1-2 years of customer service experience in a retail setting preferred.
• High School diploma required.

The Flint Cultural Center Corporation is an Equal Opportunity Employer