What are the responsibilities and job description for the Guest Services Representative position at Holiday Inn Express - Lapeer?
Job description
The Holiday Inn Express, Lapeer, MI Is looking for service minded professionals to join our Guest Services team! If you are friendly, smart and enjoy helping people, we want to talk with you!
We are open 24/7 so nights and weekends are required. Full and part-time available.
Must have dependable transportation, computer skills and great attendance!
Pay premium for those with IHG or Opera experience but we are happy to train the right person!
Summary
As a Guest Services Representative Part Time Night Auditor, you will be a vital member of our team, responsible for providing exceptional customer service and ensuring a seamless guest experience during the night shift. Utilizing core skills in customer service, front desk operations, and hotel experience, you will handle guest inquiries, check-ins, and ensure guest satisfaction. Your premium skills in night audit procedures and hospitality management will be key in overseeing nightly operations and maintaining high standards. With relevant skills in multi-line phone systems and guest relations, you will excel in addressing guest needs promptly and efficiently. Join us in delivering exceptional service and creating memorable stays for our guests.
Qualifications
- Strong customer service skills with a focus on guest satisfaction
- Proven experience in front desk operations within a hotel environment
- Proficiency in multi-line phone systems and OPERA software
- Excellent communication and phone etiquette
- Ability to handle guest relations and resolve issues effectively
- Basic computer skills for managing reservations and inquiries
Responsibilities
- Provide exceptional customer service at the front desk during the night shift.
- Conduct night audit procedures to ensure accurate financial reporting.
- Handle guest check-ins and check-outs efficiently.
- Utilize OPERA software for reservations and guest information management.
- Assist guests with inquiries, requests, and resolving any issues promptly.
- Maintain a clean and organized work area and adhere to hotel policies and procedures.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hospitality: 1 year (Required)
- Customer service: 1 year (Required)
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $14
