What are the responsibilities and job description for the Jr. Regional Operations Manager position at Flix?
At Flix, we're redefining travel with accessible, sustainable, and reliable bus services worldwide. Our NYC lot is a key operational hub, and we're seeking a dedicated Jr. Regional Operations Manager to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience.
Your Tasks - Paint the world green
- Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures.
- Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels.
- Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries.
- Foster a safe, secure, and positive work environment for all employees and visitors.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Train and mentor temporary agents, providing guidance and feedback to enhance performance.
- Monitor and improve lot performance, ensuring agent productivity and a high standard of service.
- Maintain a clean, organized, and safe environment for both employees and passengers.
- Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement.
- Position is working outdoors at our Midtown FlixBus lot.
Your Profile - Ready to hop on board
Salary range : $65,000.00 - $75,000.00 USD
Our Perks - More than just a job
Your well being is important to us. To ensure you have the support you need, we offer the following benefits to U.S. Employees :
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.
Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story :
Salary : $65,000 - $75,000
