What are the responsibilities and job description for the Co-living Maintenance Coordinator position at Flock DC?
Core Values, Nest DC : Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We are a justice driven company, investing in people and place.
Key Responsibilities
Maintenance Coordination
Review work orders daily
Respond to maintenance requests and manage the ticketing system
Provide basic troubleshooting to address issues promptly
Communicate progress and scheduling to residents, answer questions
Schedule and oversee vendor visits for maintenance and repairs
Achieve work order completion time goals
Monitor vendor performance to ensure high-quality service
Order parts and supplies as needed
Collect and track invoices for completed work
Consistently and accurately bill for repair supplies and work completed
Participate in emergency after-hours maintenance triage rotation
Turnover Oversight
Manage the move-out / turnover / move-in process for the portfolio
Schedule turnover vendors to complete make-ready work for incoming move-ins
Ensure all turnover work is completed on-time and to standard
Forecast turnover numbers for the busy season, connect with vendors ahead of time to plan for the increased volume
In the case of resident damage, facilitate the collection of move-out charges
Build relationships with turnover vendors
On-Site Property Tasks
Visit properties within the DC area for tasks and assistance as necessary
Conduct on-site duties such as picking up / dropping off items, meeting with vendors, assisting residents
Conduct property inspections as needed
Complete basic work orders such as changing fridge filters, air filters, replacing batteries in smoke detectors, access issues, etc.
Foster vendor relationships and build a vendor roster
Model Nest DC Mission Core Values
Be a team player
Commit to doing the best and being the best
Work with the Nest DC Core Values and Mission in mind
Play a key role in positioning Nest DC as THE BEST management company locally and globally
Support the team in managing emergency situations or urgent issues
Have fun!
Key Competencies
Adaptability and calm under pressure
Strong communication skills, both written and verbal
Ability to multitask and manage priorities effectively
Comfortable with basic troubleshooting and coordinating with vendors
Ability to work independently and respond flexibly to on-site needs
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