Office Manager

Join Our Team as an Office Manager with Floor Coverings International!We are ready to launch our new franchise and want you to be a part of our team! Are you tired of the corporate runaround and ready to work hard, achieve results, and reap the rewards?

Floor Coverings International is not just a flooring company; we're the #1 mobile flooring company in North America. With over 225 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000 satisfied customers give us an average rating of 4.7 stars.As an Office Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Office Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.Office Manager Benefits and Perks :

• Full-time position with 32-40 hours per week.
• Bonus opportunities.
• No experience is required, but 1-3 years of experience is preferred.
• Extensive training programs and support.
• Annual company convention (determined by the owner and local structure goals)

Office Manager Responsibilities : Marketing & Customer Relations

• Build strong rapport with customers, providing exceptional customer service by living our Core Values all day, every day.
• Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations. Create raving fans!
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals to ensure customer satisfaction.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and implement local marketing efforts as neededSupport and participate in home shows and events (some evenings and weekends may be required).
• Resolve customer conflicts.
• Maintain an organized and inviting office space.

Financials

• Update QuickBooks daily, accurately recording all income and expenses (experience preferred, training provided).
• Generate job costing reports within 24 hours of completed installations.
• Track, prepare, and manage timely payment of business-related expenses.

Production

• Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders.
• Accurately order all necessary products for jobs and follow up on delivery.
• Coordinate schedules between customers and installers for efficient job scheduling.
• Communicate start dates and times with installers and customers.
• Keep customers informed about ongoing installation details and job progress.
• Obtain written permission for any changes in contracted work.
• Confirm the scope of work and compensation with installers prior to the start of each job.
• Update software daily with job status and upcoming schedules (training provided).

Continuous Improvement

• Attend weekly meetings with the Owner at scheduled times.
• Work towards weekly and monthly goal achievement.
• Be open to attending training seminars at the owner’s discretion.
• Make decisions and act in alignment with Floor Coverings International's core values and mission.

Office Manager Qualifications :

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Exceptionally organized and detail-oriented, with strong multitasking abilities.
• Experience in bookkeeping using QuickBooks is preferred.
• Capable of working independently without supervision.

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International. Apply today and be a part of our success story!