Sr. Manager Florida Blue Center

Get to know us!

Florida Blue, a GuideWell Company, has been providing insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than five million healthcare members across the state.

We are looking for exceptional people who will bring our mission to life and succeed by putting the member first.Friendly and outgoing sales-centered individuals that are passionate about helping others achieve their healthcare goals!

Let's talk benefits!

When it comes to our benefits,we offer a total compensation package including competitive base pay,health insurance, 401(k), as well as work-life balance programs,flexible work arrangements, and opportunities for growth and development.We design our offerings to take care of you-to help you be your best at work and in life.

What you will do:

The Florida Blue Centers are vital to achieving our market segment objectives to deliver a best-in-class customer experience, create value for the membership, drive market share and profitable growth, and deliver a differentiated experience to drive long-term retention of the membership.

The purpose of this position is to manage all aspects and functions in the Florida Blue Retail Center to ensure that the customer's experience is meaningful, informative, supportive in-center encounters that result in high customer satisfaction. The Sr. Manager enjoys working within the community, networking, is a sales-centered individual that is passionate about helping others achieve their healthcare goals!

Important to know:

*This role will beOnSiteat our Winter Park Florida Blue Center:434 N. Orlando Ave. Winter Park, FL 32789

Hours of Operation:Monday - Saturday 8:00 a.m. - 7:00 p.m. Sunday 12:00 p.m. - 6:00 p.m.

The essential functions listed represent the major duties of this role, additional duties may be assigned:

Marketing/Community.

* Develop and execute tactical marketing plans to generate traffic, support membership, and create positive brand awareness within specific budget.

* Collaborate with corporate and Florida Blue marketing resources to initiate local plans that integrate with broader efforts

* Manage local marketing budget, achieving target ROI for execution tactics or taking corrective action as needed

* Analyze and report results of local marketing efforts with other stores and centers and appropriate corporate staff

* Work closely with marketing and local leadership to promote the company brand, build customer relationships and loyalty and support achievement of business objectives in the region while participating in community activities and in local organizations.

Operations

* Manage operations of the Retail Center to meet or exceed performance goals related to sales, service, care/wellness support, traffic, customer satisfaction and loyalty.

* Manage non-exempt and exempt staff and functions that pertain to the retail center to ensure sales, service and care/navigation goals and objectives are met.

* Track, analyze and report on Retail Center performance, working closely with corporate staff and leaders to take corrective actions as needed to achieve performance goals. (e.g., traffic, revenue, sales, biometrics provided, health coaching, navigation services provided, customer satisfaction feedback, issue resolution, consults, etc.)

* Regularly participate in Retail Center performance discussions and reviews with key functional leaders.

* Develop concepts and ideas to incent performance (e.g., sales contests, sales programs, member engagement programs, etc.); execute or coordinate/integrate with other areas

* Schedule staff as appropriate to meet the needs of the customers

* Ensure appropriate retail center procedures and processes are followed, tools are available and store appearance reflects Florida Blue's standards (including contact/lead or care support tracking and follow up for all customers who come into the retail center)

Team

* Create a work environment that supports and encourages creativity, customer commitment, teamwork, enthusiasm, and personal growth for the professional staff of 13-23 employees.

* Motivate, empower, and coach employees to achieve business objectives and achieve individual and team high performance

* Ensure staff receive all training and communication required to effectively perform their specific functions according to corporate standards and guidelines

* Create an environment that supports and encourages creativity, customer commitment, teamwork, enthusiasm, and personal growth

What you will need:

Experience:

* 6 years of experience managing cross-functional teams to achieve operational results.

* Demonstrated Strategic Leadership and Planning as well as the ability to coach, lead, influence and develop a high-performance team of professionals.

* Demonstrated strong problem solving and decision-making skills

* Knowledge of change management methodologies and principles

* Experience in retail marketing, direct to consumer marketing, and/or marketing practices.

* Work flexible hours to include evenings, weekends, and holidays.

* Occasional travel with overnight stays.

Licenses and Certifications:

* State of Florida 2-40 license or obtained within 60 Days

Education:

* Related Bachelor's degree or additional related equivalent work experience

What We Prefer:

* Experience in insurance industry, physician's office, hospital, or other position in health care industry.

* Experience in store/retail management.

* Bilingual - Spanish

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life, and global travel health insurance.
• Income protection benefits: life insurance, Short- and long-term disability programs.
• Leave programs to support personal circumstances.
• Retirement Savings Plan includes employer contribution and employer match.
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available; and
• A comprehensive wellness programs

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $76,400 - $124,200

Typical Annualized Hiring Range: $76,400 - $95,500
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.