What are the responsibilities and job description for the Operations Coordinator position at Florida Coast Equipment, Inc.?
Operations Coordinator - Rental, Parts, and Service
Florida Coast Equipment (FCE) is North America’s largest Kubota dealership group. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. We are an Equal Opportunity Employer / Veterans / Disabled.
Job Summary:
Reporting to the General Manager, the operations coordinator is responsible for overseeing and coordinating the daily operations related to rental equipment, parts inventory, and service management. This role ensures efficient workflow, customer satisfaction, and compliance with company policies and industry standards.
Key Responsibilities:
- Rental Operations:
· Manage the rental process, including equipment availability, scheduling, and customer inquiries.
· Ensure all rental equipment is maintained in good working order and ready for use.
· Process rental agreements and maintain accurate records of rental transactions.
- Parts Management:
· Oversee parts inventory, including ordering, stocking, and tracking parts.
· Coordinate with suppliers to ensure timely delivery of parts and resolve any supply issues.
· Maintain accurate records of parts usage and inventory levels.
- Service Coordination:
· Schedule and coordinate service appointments for equipment maintenance and repairs.
· Communicate with service technicians to ensure timely and efficient service delivery.
· Track and report on service activities, including work orders and service history.
- Customer Service:
· Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
· Facilitate cross-channel feedback from customers to management and executive teams.
· Ensure customer satisfaction by maintaining high standards of service and support.
- Administrative Tasks:
· Perform administrative duties such as scheduling meetings, managing office supplies, and maintaining office equipment.
· Prepare and deliver reports to department heads and management teams.
· Assist with the planning and execution of company events and employee training sessions.
Qualifications:
- Proven experience as an Operations Coordinator or similar role.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in using office software and inventory management systems.
- High school diploma or equivalent; additional qualifications in business administration or logistics are a plus.
Skills:
- Effective time management and prioritization skills.
- Ability to identify and resolve operational inefficiencies.
- Strong problem-solving and strategic planning abilities.
- Ability to work collaboratively with team members and management.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Apopka, FL 32703 (Required)
Ability to Relocate:
- Apopka, FL 32703: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $23