What are the responsibilities and job description for the Customer Service Representative position at Florida Connections?
Our company is a well-established sales and marketing firm with a mission to continuously help communities gain access to telecommunication services. In relation to contributing to Fort Myer's mission and goals, a Customer Service Representative reviews the client offerings with prospective customers for the top telecommunications firms in the nation. The Customer Service Representative’s role is an in-person position, interacting with consumers directly and closing sales as needed based on eligibility. We play a heavy hand in assisting customers in enrolling home telecommunications services. Currently, we are on the lookout for a Customer Service Representative who is engaged, accountable, innovative, and dedicated to our customer service mission. The Customer Service Representative will offer high levels of customer service, support, guidance, and accountability throughout the enrollment process.
Customer Service Representative Responsibilities:
- Provide a top-notch customer service experience by actively listening to customer needs, closing sales, engaging in a friendly manner, and empathizing with every community member to ensure customer satisfaction
- Participate in enrollment efforts to identify customers’ eligibility for government assistance and disseminate program information
- Use professional knowledge and perspective to relate to potential customers to establish professional rapport and close sales
- Utilize critical thinking and problem-solving skills to address and resolve customer issues and ensure a positive customer service experience when signing them up for new sale promotions
- Perform appropriate program follow-up and coordinate with team members to go over program goals daily, weekly, and monthly
- Monitor customer progress through the enrollment process to ensure that customers comply with the program qualifications
- Attend training and meetings regarding customer service experience, compliance, or program updates
Customer Service Representative Qualifications:
- 0-3 years experience in customer service, sales, or account management is preferred
- Ability to convey information accurately and effectively during the customer service and sales process
- Excellent verbal and written communication skills
- Must be reliable and able to travel to the office and local enrollment events
- Ability to perform and manage multiple tasks efficiently with minimal supervision
Perks of the Customer Service Representative Role:
- Uncapped earning potential through commissions and bonuses weekly
- Holidays off
- Opportunity to impact the community
- Company-paid travel opportunities for top performers
- Fun, collaborative, team-oriented work environment
- Individualized training based on personal learning skills
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Shift:
- Day shift
Work Location: In person
Salary : $800 - $1,200
