What are the responsibilities and job description for the Member Access Coordinator position at Florida Dental Association?
The Florida Dental Association, a constituent of the American Dental Association serving more than 8,000 member-dentists, is seeking a friendly, detail-oriented and customer service-focused Member Access Coordinator with the ability to successfully multi-task and prioritize tasks. As the first point of contact for the FDA, this team member is a part of the member relations department and will primarily:
- handle the day-to-day operations of an active front office and welcome visitors to our suite
- connect members/callers to the appropriate department using a multi-line phone system
- sort the incoming mail for distribution and manage returned mail
- assist with new member outreach and onboarding
- help with dues processing
- update member/non-member information in the membership database
- train new staff who provide phone back-up support
REQUIREMENTS
· An Associate's degree or higher is preferred with excellent interpersonal, communication (both verbal and written) and organizational skills.
· Experience with Aptify membership software or Fonteva/Salesforce is a plus.
· Requires computer proficiency in Microsoft Office suite (particularly Outlook, Teams, Word and Excel)
· Professional demeanor, ability to work independently and as a collaborative team member.
THIS IS NOT A VIRTUAL POSITION and is located at our headquarters at 545 John Knox Rd Ste. 200, Tallahassee, FL 32303. For consideration, send a cover letter and résumé to the Director of Member Relations and complete the Indeed Phone Interviews and Skills Assessment. NO PHONE CALLS, PLEASE. The FDA offers a 35-hr. work week and a generous benefits package including four weeks of paid time off, eleven paid holidays, medical, dental, disability, 401k, etc. For employment, candidates must satisfactorily pass a background and credit check.
Job Type: Full-time
Pay: $36,000.00 - $38,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- Associate (Preferred)
Work Location: In person
Salary : $36,000 - $38,000