What are the responsibilities and job description for the IT Operations Support position at Florida Design Works?
Job Description
Job Description
Job Summary :
The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.
Supervisory Responsibilities :
None.
Primary Job Responsibilities :
Provides technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
Monitors system performance and ensures that all systems and processes are running efficiently.
Installs and configures hardware, software, and networks.
Performs system maintenance tasks, including system upgrades and patches.
Creates and maintains user accounts and access levels.
Monitors network security and ensures compliance with policies and regulations.
Generates reports, analyzes data, and documents processes.
Provides administrative support to staff as needed.
Performs other duties as assigned.
Requirements
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Thorough understanding of technology, software, and hardware.
Proficient with Microsoft Office Suite or related software.
Proficient with or able to quickly learn the software and applications used in the organization and the industry.
Education & Experience :
Bachelor’s degree or equivalent experience in a related field required.
At least 2 years of IT operations support experience.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
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