IT Support and Operations Lead

Education**:**

• Bachelor’s Degree in Computer Science or another related field.

Experience:

• Experience in analyzing situations to determine necessary tasks.
• Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint (Required).
• Experience working with ServiceNow.
• Experience in onboarding and training employees.
• Experience constructing workflow diagrams and flowcharts.
• Experience working on agile project teams (Highly desired).
• Experience assisting or managing small projects (Highly desired).
• Experience monitoring and facilitating audit processes.
• Experience working with large teams (75 ) to receive, monitor, and resolve issues and requests.
• Experience working professionally with all levels of management.
• Ability to work effectively in a team environment while maintaining independent productivity.

Primary Job Duties/Tasks:
The candidate will be responsible for the following activities, including but not limited to:

• Perform onsite onboarding duties.
• Orient new users to the client environment.
• Assist users with timesheet maintenance.
• Coordinate hiring activities.
• Conduct annual recertification activities.
• Track training for all staff.
• Partner with other offices in procuring staff and services.
• Assist in managing consultant hours to prevent overages.
• Serve as a key participant in the annual inventory process.
• Maintain staff telework agreements (when applicable) and track schedules.
• Perform data validation and analysis.
• Build reports and dashboards for analytical purposes.
• Participate in peer reviews of work products.
• Revise and/or draft new methods and practices.
• Maintain Workplace Contingency Records for all staff.
• Analyze and document processes.
• Solicit stakeholder input.
• Collect, compile, and analyze metrics for the annual scorecard.
• Complete daily reporting activities.
• Lead and/or provide support for Information Technology projects.
• Perform administrative functions, including but not limited to:
• Meeting facilitation and note-taking.
• Documentation review and maintenance.
• Resource coordination.
• Handle coordination and resolution of building and facility maintenance issues.
• Perform other duties as assigned.

Job Type: Contract

Pay: From $40.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• Tallahassee, FL 32301 (Required)

Ability to Relocate:

• Tallahassee, FL 32301: Relocate before starting work (Required)

Work Location: In person

Salary : $40