What are the responsibilities and job description for the Scheduler position at Florida Eye Associates Inc?
Description:
Florida Eye Associates is a full-service ophthalmology group practice with general ophthalmologists and subspecialists in retina, glaucoma, cornea and oculoplastic.
The successful candidate will thrive in a fast-paced, high-volume practice with a focus on providing our patients with the best care possible. We are looking for an entry level full-time scheduler with the following experience.
- Inbound and outbound calls
- Handle correspondence from the after-hour service
- Process referrals, pathology reports, medical records, comanage forms, and schedule appointments
- Verify insurance; check patient insurance coverage and eligibility
- Verify authorizations
- Retrieve all messages from the Klara system throughout the day and return calls, schedule appointments, and/or forward messages to the appropriate department
- Scheduling, rescheduling, and blocking provider schedules
- Create templets in the EMR system (EMA)
- Assist coordinating appointments with team members
- Data entry of any authorizations, demographics, insurances, etc.
- Perform other duties as assigned by department leader or manager
- Positive, outgoing, and enthusiastic personality with excellent customer service skills
- Experience using a multi-line phone system
- Good oral and written communications skills and proper grammar
- Ability to interact and communicate with patients by identifying their needs, answering questions, scheduling, editing, canceling and rescheduling appointments according to practice protocols
- Computer literate with the ability to learn and work in different software applications and accurately enter data into computer while communicating with patients on the phone.
- Well-organized multi-tasker with great attention to detail.
- Self-starter with the ability to work independently and as a team member.
- Bi-lingual a plus.
- Insurance knowledge a plus.
- Experience in EMR system, ModMed’s EMA a plus
- Ophthalmology appointment scheduling experience and knowledge helpful